Frequently Asked Questions

Welcome to our frequently asked questions page. Here you will find questions frequently asked by our customers.

What is a Special Order item?

A Special Order item is an item that may require additional time to ship. Typical wait time is 1-2 weeks after purchase. Please contact us at 1-224-653-8181 for a more accurate wait time.

How do I change the delivery address if I'm not going to be home?

Simple! Sign up for UPS My Choice. It's easy and FREE!

As a UPS My Choice Member, you can take control of your UPS deliveries. You will always know the status of your deliveries to your home. With UPS My Choice Delivery Alerts, you'll get the most up-to-date information about deliveries to your home via email. You won't even need tracking numbers.

Here's more:

https://www.ups.com/mychoice/welcome.html

Can you waive the sales tax if I reside in Illinois?

Since PKsupplies.com is Illinois-based, sales tax applies to all purchases. The only exception would be is if you are a reseller with the state of Illinois. If so, you can place your order on-line, as normal, which will automatically calculate the appropriate sales tax. The tax will be refunded after providing your company's signed CRT-61Illinois Certificate of Resale via fax at 224-333-7070. This exemption applies only to shipments sent to the address on the CRT-61 Certificate of Resale.

How do I apply auto glass urethane adhesives?

The following steps must be taken in order to apply auto glass urethane adhesives correctly and safely:

What is Stage One Corrosion?

Stage One Corrosion is a term used in the glazing industry to describe glass that contains light corrosion with little or no damage to it.

How do I view my order history?

You can view your order history by logging into your account and clicking Orders. The "Orders" page is a summary of all of the purchases you have made at PK Supplies Inc. This summary includes the following:

  • Order date
  • Order #
  • Order status
  • Order total

The invoice of each order can be viewed by clicking the corresponding order #.

How do I contact PKsupplies.com?

You can email us at sales@pksupplies.com, call us at 1-224-653-8181, or submit a question on our customer service page.

Is there a minimum order charge?

No. PK Supplies, Inc. never charges a minimum order fee. This way, our customers can purchase the exact amount of product needed to complete their projects.

Please explain the features of my new account

The features of your new account include the following:

  • View your entire order history
  • View and print order invoices from your account

Don't have an account? Create one today! It is fast, easy and free.

Can I Buy Products in Bulk?

Yes! PKsupplies.com has introduced a bulk discount feature on our website. Order the bulk minimum quantity and save. Ordering in larger quantities? We have you covered. Give us call at 224.653.8181 or email us at customerservice@pksupplies.com and we will do our very best to offer you our best pricing.

How do I check my order status?

If you placed an order with us and have an account, you can check your order status from your account page by following these steps:

What if I cannot locate an item on your website?

PKsupplies.com has access to many products in the industry. If you can't find a product, submit a Product Inquiry form or e-mail us at customerservice@pksupplies.com. Please include the products name, manufacturer and SKU when contacting us. We will respond to your inquiry promptly.

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